Shipping

We carefully pack your order here in our shop, and try at all times to use the most sustainable packaging possible. If you would like us to present your item for a gift using fetching new packaging, we have an opt in tickbox for this on each item listing, to avoid unnecessary waste with your purchase. Otherwise we will assume that you are ok with us wrapping/packing your parcel using reused/repurposed/saved from landfill packaging whenever possible.

For privacy and security, orders are posted in unbranded outer packaging, so only you will know the loveliness that’s inside!

Please allow up to three working days for dispatch of orders, in addition to shipping time, as some of our items are made to order, in particular our personalised pieces of jewellery. Outside of our busiest times your order will usually ship on the following working day, but as we are a small team, it may take a little longer to personalise/ship your item when we have a higher volume of orders, e.g. in the run up to Christmas, so it’s always best to order early!

Ireland Shipping

We are delighted to offer FREE shipping in Ireland & Northern Ireland on all orders over €75.

We use our national post service, An Post, and parcels usually arrive in Ireland within three working days of being posted.

International Shipping

We are delighted to offer FREE shipping internationally on all orders over €150.

Postal times may vary due to factors beyond our control, and unfortunately some countries do experience postal delays from time to time that are out of our control.

Please note overseas deliveries may be subject to import duties and/or taxes, which will be the responsibility of the purchaser.

Estimated Postage Times For Orders (Without Delays)

Republic of Ireland: 1-3 working days

United Kingdom: 5-7 working days

Rest of Europe: 5-14 working days

United States: 1-3 weeks

Australia: 2-4 weeks

Rest of world: 2-5 weeks

If your order is needed for a particular date, feel free to let us know with a note at checkout, or enquire via email, and we will be able to advise you on the best option to get it to you in time for a special date.

Exchange And Returns

We offer a 100 day return and exchange policy from the date your item is delivered. We want you to be completely happy with your purchase, so please get in contact with us if for any reason you are not totally satisfied, and we will endeavour to resolve any issues. We can help you to choose a new item, adjust a piece you have purchased e.g. jewellery, or organise a refund. For hygiene reasons, we do not offer exchanges or returns on earrings.

Please take note of the descriptions, measurements and dimensions that are provided for each item on the website – we endeavour to provide as much information as possible to help you decide what to buy. You can always contact us on lookitwoodquay@gmail.com if you have any queries about a particular item before you purchase, and we are ready to assist.

Refunds will be made within five working days of receipt of the returned item. Your bank may take up to seven working days to credit your account. Refunds will be credited to the original purchasers credit, debit card, or PayPal account.

Returns for refund or exchange should be sent back via registered post and retain proof of post and your tracking number. Unfortunately we cannot be responsible for lost or damaged return packages. You are of course free to return via standard post if you prefer, it’s just that you would have no way of following up with the postal service should anything happen to your package en route.

Shipping or return shipping charges are only refunded in the event that items are returned due to a fault or flaw in the item.

The utmost care goes into the creation of our made-in-house jewellery pieces, and the packaging of all our orders, and quality is important to us. In the unlikely event that there is a fault, flaw or damage with your item, please get in touch with us once you receive your purchase, and we will do whatever we can to fix things. This applies if you are the recipient of a gift e.g. jewellery – you can return it to us for a repair or an adjustment even if you are not the one who purchased it – we just want you to enjoy your gift that came from us!

All returns for refund or exchange must be in their original packaging and in pristine condition. Remember to include the name of purchaser or order number if you require a refund, or the address to which a replacement should be sent.

You can get in touch at lookitwoodquay@gmail.com if you wish to return or exchange an item, and we are here to help.

Postal Address:

Ah Sure Look It Crafts Shop

16 Woodquay

Galway

H91 E3VR

Ireland